Refund policy

At IsatuLala.com, we believe in delivering the highest quality services, products, experiences, and customer support possible. Due to the digital, custom, exclusive, and creator-based nature of our products and services, all sales are final, and we do not offer refunds, returns, exchanges, or cancellations under any circumstances.

By purchasing from this website, you acknowledge and agree that:

• All purchases are made voluntarily.
• No refunds will be issued for dissatisfaction, change of mind, misuse, misunderstanding, or failure to read product or service descriptions.
• Digital products, consultations, subscriptions, exclusive content, downloadable materials, and creator services are non-refundable.
• Consultation appointments must be attended on time. If you are more than 5 minutes late to your scheduled consultation, your appointment may be cancelled and will require rescheduling. No refunds will be provided for missed or late appointments.
• We reserve the right to immediately end any consultation, service, livestream, membership, or interaction without refund if inappropriate, abusive, disrespectful, threatening, harassing, discriminatory, fraudulent, or uncomfortable behavior occurs.
• We reserve the right to refuse, suspend, limit, or terminate service access at any time if a customer violates our policies, behaves abusively, attempts fraud, files chargebacks, leaks content, or fails to comply with our terms.
• Termination of access due to policy violations does not qualify for a refund.

Our mission is to maintain a premium, respectful, safe, and high-quality experience for all customers, clients, and community members.